Refund policy

At The Provenance, Duty Paid products may be returned in accordance with your statutory rights. Products purchased In Bond are non-returnable once the transfer or release from bond has been completed, except in cases of proven product defect or error on our part.
Returns & Cancellations
Orders may be cancelled within 24 hours of placement at no charge. After this period, cancellations are subject to a 10% administration fee to cover transaction and handling costs. Once a bottle has been unsealed, or the original seal/capsule broken, it can no longer be returned, for hygiene and product-integrity reasons.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at info@theprovenance.co.uk with photographic evidence. We will arrange a replacement or full refund at our discretion. Given the rarity of many items, a replacement may not always be available; in that case we will offer a full refund.
In Bond Transfers
Transfers of goods held In Bond are final once executed and cannot be reversed. Please ensure all account and transfer details are correct before confirming a transfer.
Authenticity Concerns
If you have any concern regarding the authenticity or condition of a bottle received, please contact us immediately at info@theprovenance.co.uk. We take provenance extremely seriously and will investigate any such concern as a priority.
Consumer Rights
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 (UK).
Contact
info@theprovenance.co.uk